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Puce Desbois
1
3 months ago

Impossible to cancel? "contact us" button doesn't work

Hi, I want to cancel my subscription before the end of the free trial and there is no button on the app for canceling subscription, and the "contact us" button doesn't work!!!! Please help me

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Julia from Numo
3mo

Hey! Sorry for that, we will cancel it manually for you while fixing the bug. What email did you use to activate the subscription?

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Puce Desbois
3mo

Ok, there is an update to do on the app and the subscription button appears

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Puce Desbois
3mo

Thanks for your answers, unfortunately on "settings" page there is no "subscription". I'm on android. No subscription entered on my playstore... I assume that means I have to pay after the free trial for being able to cancel? Then the free trial is not really a free trial... 😔

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adhdartist2023
3mo

You can also cancel if you have an iPhone in settings just click on your picture at the top and then subscriptions and you can cancel subscriptions right from there.

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